Contact information
Contact Information
Last updated: May 30, 2026
Welcome to kidsparkqq.com by MascotaClear, your trusted supplier of kids educational sensory and board games. Our customer service team handles all types of customer requests, including product introductions, order tracking, shipping timeline questions, 14-day return and refund issues, payment security problems, bulk order cooperation and general brand consultation. We commit to replying to all valid customer emails within 24 working hours on business days.
Get In Touch
- Brand Operator: MascotaClear
- Official Support Email: support@kidsparkqq.com
- Service Hotline: +1 (586) 556-5475
- Business Warehouse & Mailing Address: 32210 Vegas Dr Warren Michigan 48093, United States
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Saturday & Sunday: Closed; all weekend messages will be prioritized and processed on the next working day.
Quick Help Reference
- Order Tracking: Attach your unique order number in your email to speed up our processing efficiency.
- Domestic Shipping: All toy orders enjoy free standard shipping; transit time takes 3–5 business days after warehouse dispatch.
- Returns & Refunds: All eligible toys support a 14-day return window, check our dedicated Refund Policy for detailed rules.
- Secure Payment: All transactions on kidsparkqq.com are encrypted via Shopify Payments with PCI-DSS certification, supporting Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.